Video is Black Screen or not Playing in eLearning Center

Video is Black Screen or not Playing in eLearning Center

We apologize if you are having problems watching our videos. Below are a few steps you can take to possibly correct the problem, as well as a few questions that you can answer for us that will help us troubleshoot your specific issue.

Solution #1 - Please make sure you have the latest version of the Quicktime player installed. You can download the latest version here: http://www.apple.com/quicktime/download/

Solution #2 - Try a different browser. Either Chrome of Firefox are good choices. 

Firefox: http://www.mozilla.com/firefox/
Chrome: http://www.google.com/chrome/

If you are still having problems please send us back an email with answers to the following questions:

· What is your Operating System?

· What Browser are you using?

· Do you have the Quicktime Player installed and running?

· Do you have JavaScript turned on?


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