Troubleshooting Login Issues

Troubleshooting Login Issues

Troubleshooting Login Issues

If you're having trouble accessing your DiscoverHealing.com account, this comprehensive guide will walk you through various scenarios—whether you've forgotten your credentials or are experiencing login issues despite entering the correct ones.


1. Forgot Username or Email Address

Your email address is used as your username on DiscoverHealing.com. If you're unsure which email you used:

  • Check your inboxes for any communication from Discover Healing. The email address receiving those messages is the one tied to your account.

  • If you receive the error message: “Invalid username or email” after entering your email, that address is not associated with an account.

  • Still stuck? Reach out to our customer support at support@discoverhealing.com for assistance.


2. Forgot Password

If you can’t remember your password:

  • Visit the password reset page and enter your email address.

  • You’ll receive an email with a link to create a new password.


3. Correct Credentials, But Still Can’t Log In?

If you're sure your username and password are correct but still can't log in, try the following steps:

A. Double-Check for Typing Errors

  • Ensure there are no extra spaces before or after your username/password.

  • Make sure Caps Lock is off.

  • Be cautious of keyboard layout changes, especially on mobile devices.

B. Clear Your Browser Cache and Cookies

Corrupted or outdated browser data may cause login problems.

C. Try Another Browser or Device

To rule out some common issues:

  • Switch to a different browser (e.g., Chrome, Firefox, Safari).

  • Attempt login from another device, such as a phone or tablet.

D. Reset Your Password (Again)

Even if you're confident, resetting your password might still resolve unseen issues:

  • Use the password reset tool again.

  • Make sure you’re entering the new password correctly after the reset.

E. Contact Support

If all else fails, contact our Support Team:

  • Email support@discoverhealing.com.

  • Include your username, a detailed description of the issue, any error messages, and the steps you’ve already tried.


4. DiscoverHealing.com vs. Body Code App 2.0/2.1 Login

Please note:
Your login credentials for DiscoverHealing.com are separate from those used for The Legacy Body Code App 2.0/2.1.

  • This app is now legacy software that receives minimal support. If you're unable to log in to the Body Code App 2.0/2.1, you may need to set or reset a unique password for that app.

  • To do so, email our support team at support@discoverhealing.com.


We're Here to Help

Whatever your login challenge, we're always here to lend a hand! Our support team is on standby to help ensure you can access your Discover Healing tools and resources.



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